Computer Problems Resolved - Calls and Emergencies
This section should probably be called "When Trouble Strikes" because there will be times when trouble does strike and you will have a problem that requires special attention. Our System Health Check program is designed to prevent problems and proactively identify areas where problems might be growing un-noticed. But preventative maintenance is not perfect and problems do happen. A hard disk might crash, a motherboard might fail, essentially your system - or server - stops working.
If you are a regular Computer Problems Resolved customer we will probably know your system and we often walk clients through repair on the phone. You are up and running again more quickly and more cheaply, but there will be times when we have to come to your shop and be the Emergency Room Physician for your ailing system.
To help minimize the loss of data and time please follow these simple guidelines:
Computers are machines, much like your car. Even with the best maintenance problems still happen. Please call us if you need help, the number is 919-539-1914. Thank You.
- Most losses come from user error, sorry. In today's world users are tricked into clicking on windows that download active malware from the Internet. KNOW WHAT ANTI-VIRUS / SECURITY PROGRAM YOU ARE RUNNING. If you get a pop-up virus alert look at the top of the alert window and see who sent it. If it is NOT your anti-virus program, reach around the back of the computer and pull the plug -- DO NOT CLICK ON THE WINDOW TO CLOSE IT!
- If your system is having repeated problems, acting 'flakey' or crashing often, please shut it down. If it has crashed, reboot normally then immediately do a normal shutdown - not a restart. When your system crashes, garbage is left behind and the chances are very high that you will relink to the garbage and crash again. Normal SHUTDOWN clears the garbage and when you restart you will have a "clean desk" to work at.
- Please call us as soon as trouble strikes - try to reboot and if this does not help call us right away. Keep in mind that we might not be available immediately so the sooner you call the sooner we will arrive. DO NOT WAIT until 4:30 and complain that your system crashed at lunch. Procrastination on your part does not constitute an emergency on our part! After hours calls are expensive and we don't like them any more than you like watching us work before you can go home. PLEASE CALL! The sooner you call us the sooner we can get there and get you back to work.